Technological Innovation

What is ISO-IEC TS 20000-14:2019?

ISO-IEC TS 20000-14:2019 is a technical standard that provides guidance on how to apply the requirements of ISO IEC 20000-1, the international standard for IT service management (ITSM). It aims to help organizations implement best practices in managing their IT services, ensuring efficiency, effectiveness, and continual improvement.

The Scope of ISO-IEC TS 20000-14:2019

This technical specification covers a wide range of topics related to IT service management. It offers guidance on the integration of various processes, functions, and roles within an organization to ensure the successful delivery of IT services. The scope includes but is not limited to:

Service planning and design

Transitioning services into operation

Service operation and control

Improvement of IT service management systems

The Benefits of Implementing ISO-IEC TS 20000-14:2019

By adopting ISO-IEC TS 20000-14:2019, organizations can reap several benefits. Firstly, it provides a clear framework for establishing effective processes and procedures for IT service management. This ensures that services are delivered consistently and meet the needs and expectations of customers.

Secondly, the implementation of this standard encourages organizations to continually monitor and evaluate their IT services, identifying areas for improvement and implementing corrective actions. This leads to increased efficiency and reduced downtime, resulting in improved customer satisfaction.

Finally, ISO-IEC TS 20000-14:2019 promotes a culture of continual improvement within an organization. By regularly reviewing processes and making necessary adjustments, organizations can keep pace with rapidly evolving technologies and customer demands.


ISO-IEC TS 20000-14:2019 is a valuable resource for organizations looking to enhance their IT service management practices. By following its guidance and implementing the recommended best practices, organizations can improve service delivery, increase efficiency, and ultimately achieve higher levels of customer satisfaction.


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