Technological Innovation

What is EN ISO 9004:2019

The EN ISO 9004:2019 standard is an international standard that provides guidance for organizations on how to achieve sustained success and continual improvement. It is part of the ISO 9000 family, which sets the standards for quality management systems.

The Purpose of EN ISO 9004:2019

The main purpose of EN ISO 9004:2019 is to help organizations go beyond the requirements of ISO 9001 and focus on achieving long-term success. It provides guidelines on how to enhance organizational performance, efficiency, and effectiveness in order to meet the needs and expectations of customers and other stakeholders.

Main Principles of EN ISO 9004:2019

The standard emphasizes a holistic approach to quality management and suggests several key principles that organizations should consider:

Leadership: The importance of strong leadership and a clear vision in driving organizational success and quality improvement.

Engagement of People: Recognizing the value of employees and their involvement in decision-making processes to promote innovation and continuous improvement.

Process Approach: Emphasizing the need to identify, understand, and manage processes to achieve desired outcomes efficiently.

Customer Focus: Understanding and meeting customer needs and expectations to enhance customer satisfaction and loyalty.

Relationship Management: Building and maintaining strong relationships with suppliers, partners, and other stakeholders for mutual benefit.

Benefits of Implementing EN ISO 9004:2019

By implementing the recommendations of EN ISO 9004:2019, organizations can experience numerous benefits:

Improved Performance: The standard helps organizations enhance their overall performance and achieve sustainable success.

Continual Improvement: By focusing on continual improvement, organizations can identify areas for enhancement and implement necessary changes.

Better Customer Satisfaction: Understanding and meeting customer needs leads to higher customer satisfaction and loyalty.

Efficient Processes: Adopting a process approach ensures efficient use of resources, saves time, and reduces waste.

Enhanced Reputation: Organizations that adhere to the EN ISO 9004:2019 standard are seen as reliable and trustworthy by their customers and stakeholders, thus enhancing their reputation.

In conclusion, EN ISO 9004:2019 provides organizations with guidelines for achieving long-term success through sustained improvement, focusing on factors beyond the basic requirements of ISO 9001. By implementing these recommendations, organizations can enhance performance, meet customer expectations, and gain a competitive edge in the market.


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